Changing your Sky subscription online

It's easy to order new Sky equipment or upgrade your viewing package online.

You need your Sky iD username and password, and a debit or credit card for one-off costs such as installation fees.

1. Have your payment details handy

If there are one-off charges, such as installation costs, associated with your upgrade, you'll need your credit or debit card handy to pay these. Any increases in your monthly subscription fee will simply appear on your next Sky bill and be debited automatically using your normal payment method.

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2. Sign into the upgrade page

Sign into www.sky.com/customerupgrade. You can choose to Use your Sky iD (the username and password you use for My Sky services or use the First time access box to sign in using your payment details or Sky Viewing Card number.

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3. Upgrade your subscription

Choose the channel packs you wish to add, add Sky Broadband and/or Sky Talk and choose an installation date. We'll display a printable receipt and email confirmation of your order. You're done.

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Speeding up your package upgrade

Your upgrade may not take effect immediately. If you try to watch a channel included in your new package, but see an error message telling you to upgrade, and it's more than 24 hours since you upgraded online, see our help guide, Manually speed up your package upgrade.

Frequently asked questions

  1. Can I cancel or downgrade my subscription?
    If you're not happy with your current package, call Sky Customer Services on 08442 414 141 and we'll help you choose channels and services that are right for you and your budget.

    If you're happy with your current TV subscription but want to see more of the programmes you love, see My Sky for personalised recommendations, Sky Anytime, Remote Record, Never Miss and more.

    If you're not happy with Sky Talk or Sky Broadband, we can help you get more out of these services with fixes for some common technical problems and hints on getting the most from our telephone and internet services.

    Sky Broadband print out 'n' keep guide
    Sky Talk print out 'n' keep guide
  2. What are the latest offers from Sky?
    For the best deals on our TV Packs, see our Customer Offers page.

    For lightning fast broadband access, great value phone calls and a great overall bundle, read all about Adding Broadband and Talk.

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