If you're a Sky Broadband customer, your existing service must be cancelled before you can set it up at your new home. This can take up to 10 days. So don’t forget to call us around 10 days before you move home to ensure your broadband move goes smoothly.
– Minimum interruption, especially if you have Sky+ as all your recorded programmes will move with your box.
– No need for new equipment- just take your Sky box(es), remote control, viewing card, and any internal cabling and other equipment with you.
– If you need an install we’ll fit around you - your new Sky dish can be fitted in the morning (8am-1pm) or afternoon (1pm-5pm) or at the weekend.
– A 90-day warranty on any new dish and cabling, or if your new home already has a satellite dish, our engineer will give it a ‘health check’ to ensure it’s working correctly.
1. Call the dedicated Home Move team on 08442 41 06 23 in the UK or 0818 71 98 93 in the Republic of Ireland, and lt us know your new address and the date of your move.
2. Take your existing equipment with you, including your:
– Sky box(es)
– Viewing card (the card that slots into your Sky box)
– Sky remote control
– Sky Broadband router if you have Sky Broadband
– All internal cabling
You may need an engineer installation to get your Sky up and running in your new home. The Sky engineer will visit on your arranged installation date. They will supply you with a new dish, external cabling and fully reconnect your system. This is covered by a 90-day warranty, for your peace of mind.
You can continue your Sky subscription and services in your new home as soon as the installation is complete.
Before your engineer arrives please ensure you have:
1. Obtained consent to have Sky installed in your new home if required.
2. Activated a BT line in your new property.
Printable version
