Broadcast Issue

1. Turn to the TV channel you normally watch Sky on, using your TV remote control.
2. Press select on your Sky remote control.
3. Make a note of which channels are flickering.
4. Press sky on your Sky remote control.
5. Press 5,, then (number) 0, then 1 for Sky News.
6. If this channel is not flickering, return to the channel which was previously affected.
7. If the problem is no longer apparent, check that the issue has been completely resolved by selecting some other channels.

Video Output Procedure

1. Press services on your Sky remote control.
2. Highlight option 4 using the up/down arrows and press select.
3. With option 1 highlighted, press select.
4. Highlight Video Output.
5. Press the left/right arrows to switch from RGB to PAL or vice versa. For the RGB setting to be effective, the SCART control setting must be switched on. The quality and position of picture may change depending on whether the setting is RGB or PAL.You may like to try both settings to see which gives you better viewing quality. The picture may move to the right slightly when RGB is selected. If it moves too far to the right an RGB adjustment may be required using the television handset, according to your TV manufacturer's instructions.
6. Highlight Save new settings and press select.
7. Press sky to return to normal viewing.
8. Return to the channel on which you first noticed the problem to ensure the problem is resolved.

TV Fault Procedure

This will check that both terrestrial and Sky channels are affected.

1. Turn to a terrestrial channel using your TV remote such as BBC1 (usually on Channel 1).
2. If the problem persists, there could be a fault with your TV set, and you may need to contact the manufacturer or a repair shop.

TV Tuning Procedure

This process should only be attempted if you are familiar with tuning your TV set and/or video recorder, as it's possible to leave your TV out of tune and unable to pick up programmes if you are unsuccessful.

1. If you have Sky multiroom, check the RF Output of another Sky box to find the RF number.
2. Re-tune your TV according the manufacturer's instructions.

SCART/RF Connection Check Procedure

1. Switch your Sky HD box to standby.
2. Check that the TV SCART, Video SCART and RF connections at the back of your TV set, video recorder and Sky HD box are secure.
3. Press tv followed by sky on your Sky remote control.
4. If your TV set has more than one SCART connection, please try putting the SCART lead into the other socket and trying this procedure again.
5. If your TV set is set to RGB there may be a slight difference in picture quality or colour balance compared to default picture settings, such as PAL.