Sky Talk delivers telephony services to customers within the U.K. We are committed to providing you with the best possible telephony service.

However, despite our best efforts things can go wrong and when they do we want to know so that we can put them right as soon as possible.

Sky Talk is registered with the Office of the Telecommunication Ombudsman (OTELO) and in the unfortunate circumstance that you have a complaint please telephone Sky Talk Customer Services on 08442 410 499.

Opening hours
24 hours a day, 7 days a week.

Our Customer Service Advisors will ask you about the nature of the complaint and seek to resolve the problem while you are on the line. If this is not possible we will agree a course of action with you.

You may also submit your complaint in writing to:

Sky Talk Customer Services
PO Box 43
Livingston
West Lothian
EH54 7DD

Escalation Procedure

Should your complaint not be concluded to your satisfaction following this procedure, the complaint may be escalated within the company. If all else fails and between us we cannot resolve the problem then we will write to you. If you remain unhappy and wish to pursue your complaint further by alternative dispute resolution you may wish to refer the matter to Otelo, the Telecommunications Ombudsman, by writing to Otelo, PO Box 730, Warrington WA4 6WU or emailing enquiries@otelo.org.uk. Copies of the Otelo information booklet "Two sides to every story" can be requested by calling Otelo on 0845 050 1614.

Complaints relating to premium rate calls

Should your complaint refer to premium rate calls (these are numbers which start '09' and are generally either information, entertainment, or ring tones) then please contact:

The Independent Committee for the Supervision of Standards of Telephone Information Services (ICSTIS)