Ordering online is as easy as 1,2,3.

1. Pick the channels you want to watch, or add channels if you already have Sky and want to upgrade.
You can choose one or more entertainment packages and add Premium Mixes (Sky Movies and Sky Sports) if you wish.

2. Choose your new Sky box - either a Sky Digital Box, a Sky+ box or a Sky HD box.
If you want to watch Sky in more than one room (Sky Multiroom), choose your additional box(es) and a Multiroom subscription.

As you choose your equipment and channels, the total amount of your order is added up automatically.

3. Arrange a date and time for the engineer to install and demonstrate your new Sky equipment.

You can start enjoying your new Sky package on the same day!

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To enjoy Sky TV, you need three things:

A television!
A working telephone line.
A suitably aligned satellite dish

If you rent your home, an apartment in a shared block or a listed building, you may also need permission to have Sky installed.

If you already have Sky want to upgrade your Sky box or choice of channels, our system will identify you when you sign in. You'll see your current package displayed and can choose what to add.

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Your Sky Box brings you lots of channels and helps you manage your options. Your on-screen programme guide helps you quickly find what you want to watch, and you can set up favourite channels lists to make surfing even easier. Take a look at Using the TV Guide to find out more.

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Please take a look at our Sky Box User Guide on pdf for more information.

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The viewing card comes with each Sky Box and contains a microprocessor that enables the card to act as an auxiliary processor for your satellite receiver. It provides security and encryption information and allows you to control the use of your system. It also captures billing information specific to your account.

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Your Sky Box has been designed to ensure it is safe to be left on standby at all times. It is useful to leave your Sky Box plugged in as from time to time updated software is sent to your Sky box from the satellite, providing you with Sky’s latest services or functions. These updates are not possible if your box is unplugged.

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Connecting your Sky Box to your phone line is the only way you can receive a number of our interactive services, including:

Sky Box Office - Order movies and live sports using your remote control
Sky Active – manage your account online, update your Parental Controls, find Customer Support content and more.
Sky Sports Active - puts you in control with options including different camera angles, match highlights and crucial statistics.
Sky Gamestar - hosts a huge range of great puzzles and games for all the family.

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To receive Sky broadcast signals, your Sky satellite dish must be positioned correctly. If you've purchased a Sky Satellite System, we highly recommend that you have it professionally installed.

The system features an inch oval dish, which allows reception from all Sky orbital locations. To receive signals from all of these locations, your Sky satellite dish must be aligned by tilt as well as elevation and azimuth. A professional installer can ensure that this is carried out correctly.

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Your Sky Equipment comes with a 12-month warranty. If any problems occur during that period you will receive a free service call to resolve the problem. After the first year you would then have to pay for a service call, but you can extend your warranty with the Sky Repair Protection Plan.

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Yes, if your TV has two SCART sockets, follow these easy steps:

Connect a SCART lead from the AV1 socket on the TV to the socket marked TV SCART on the Sky Box.
Connect a SCART lead from the socket marked VCR SCART on the Sky Box to the AV1 socket on the VCR.
Connect another SCART lead from the AV2 socket on the TV to the AV1 socket on the DVD player.
Connect an RF cable from the aerial out socket on the VCR to the aerial in socket on the TV.

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Sky Text gives you instant access to the latest news, sports, weather forecasts and more. You can even pick up a bargain holiday from Sky Text Holidays. Just press text while watching any Sky-branded channels (except Sky Box Office).

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Dolby Surround transmissions make use of the two audio channels which are used in stereo TV broadcasts. In addition to the left and right channels they employ a centre channel for heightened ambience and special effects. The overall sensation is that of a 'soundfield' in front of, around and behind the viewer. Dolby is a trademark of Dolby Laboratories Licensing Corporation.

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The Welcome Channel is a great way to get to know Sky and discover how to make the most of your Sky features and services.

Enter 998 on your remote control and wait for the Sky Guide video to start.

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Cinema screens have a wider shape than many TV screens, so when movies appear on TV you often miss about 30 per cent of the picture where the left and right sides of the image are cut off. The widescreen (letterbox) format, preferred by many film fans, displays movies on a television screen as they were originally intended to be seen by the films' directors. In order to fit the whole picture on the screen, the image has to be reduced which is why you see black bars at the top and bottom of the screen when you watch a widescreen movie on your TV. There is no extra charge for widescreen movies.

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The Sky digital satellite signal is highly reliable year-round and nationwide. It's only minimally affected by the weather, and usually only in extreme conditions. SKY TV delivers a digital signal 99.96% of the time, rain or shine.

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On installation, your PIN will automatically be set as the last four digits printed on the back of your Viewing Card. We recommend you change this to a more memorable number, particularly if there are under 18s in your household, as soon as your system has been installed, in order to ensure the security of your Sky box.

You can change your PIN at any time using the Parental Control menu or alternatively online at sky.com 24/7.

If you are not the home owner or subscriber please check with them before carrying out this procedure.

Take a look at our help guide, Your Personal Identification Number (PIN).

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