If you currently get your TV, broadband or phone through Virgin Media, but don't have an active BT line, it's still easy to switch to Sky TV, Sky Broadband and Sky Talk.
If you would like Sky Broadband, make sure it’s available in your area with our postcode checker and then follow the simple steps below:
1. Book and install Sky TV
Choose and book the Sky TV package you would like. For the time being you can get Sky TV connected to your existing cable phone. Your Sky TV box will need to be connected to an active phone line to enable you to access our interactive TV services.
2. Cancel your cable TV
Once your Sky TV is installed and, if you have a cable TV contract, simply ask your provider to cancel your TV contract – there’s usually a 30 day notice period, if you are outside any minimum term. If you would also like to switch to Sky Broadband and/or Sky Talk, continue to Step 3.
3. Organise a BT phone line
In order to receive Sky Broadband and/or Sky Talk you will need an active phone line. Call BT on 0808 100 5152 to get a phone line installed, or order online at www.bt.com/newline. You may need to order a new line or reactivate an existing one – if you do this ask for BT’s Weekend Plan Option 1. If you are currently a cable TV customer and you want these services from Sky, first you need an active BT line. Follow these simple steps to help make your switch as seamless as possible.
4. Call us to order Sky Broadband and/or Sky Talk
Once your phone line’s been activated, you’ll need to wait five working days before calling us on 08442 410 583. We’ll help you choose the right product and send you our ‘Get Started’ kit to help you get online. It will take us around 14 days to set everything up for you.
5. Cancel your cable broadband and phone contract
To ensure that you have no interruption to your broadband service we recommend that you do this step last. However it's important to be aware that you will receive billing from both Sky and your cable company from the date your Sky Broadband goes live to the end of your cable notice period. You can download our cable cancellation letters to get you started. If you are with another cable company, please follow the same steps as above.
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Virgin Media service
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Cancellation letter
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TV
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Broadband
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Phone
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All 3 services
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To find out more about switching to Sky, call us on 08442 411 076. You can also download our switching leaflet and look at our Frequently Asked Questions page.